At Sovereign we make it a priority to provide safe and secure banking solutions for our customers.
In order to best protect yourself online we recommend you follow 3 simple steps:
While customers are not obliged to ensure the computer they are using to access Go Online has an up-to-date operating system and security software, Sovereign does strongly recommend that all internet users safe-guard their computers and private information by keeping their operating system and security software up-to-date.
Our Terms and Conditions of Use for Go Online.
How we protect you online
At Sovereign we use the highest industry standard for security, which we are constantly reviewing to counter any new security threats.
Steps we take to protect you when banking online include:
Protecting yourself online
There are a few simple things you can do to help protect yourself online, not just when using banking online but when using the internet in general.
When using Go Online we recommend you do the following:
You can also help protect your computer and your identity online by doing the following:
You should log out and close your browser window after you've finished using any online banking services or if you are leaving your desk.
Select a suitable Password
Always protect your Password
Register for Netcode
A Netcode is a unique number that is texted to your Netcode registered New Zealand mobile phone when making certain transactions in Go Online. So even if your access code and password were to fall into the wrong hands, you can rest assured that no money over your daily Netcode limit would be paid out of your account, without your approval.
Let us know if you suspect that your Password is known by someone or if your Netcode device is lost or stolen
Always log out
Check that the website is secure
Be careful with emails
While we will email you from time to time, we will never link to the sign on page of our online banking websites.
Secure your computer
Watch this space for a special security software deal for Sovereign customers
Use a personal firewall
Some options include:
Install anti-virus software
Some options include:
Get anti-spyware software
These are easy to download and are generally available online for free. You should make sure to regularly update your software.
Regularly update your operating system
Beware of using public or shared computers
Netcode - making sure it's really you
Netcode is Sovereign's two-factor authentication solution - an extra layer of security in addition to your password to make sure it's really you using Go Online Internet banking, and to help protect your bank account against fraudulent people.
A Netcode is a unique number that is texted to your mobile phone when making certain transactions in Go Online. So even if your access code and password were to fall into the wrong hands, you can rest assured that no money over your daily Netcode limit would be paid out of your account, without your approval.
Register for Netcode now by calling 0800 003 761 (64 9 487 7028(option 3)
When do I need Netcode?
Every time you make an online payment in Go Online to someone else's account, where that account number has not been authenticated, and the payment takes you over your daily Netcode limit. Payments requiring Netcode are:
What is an authenticated account number?
If a staff member has loaded an automatic payment or bill payment for you, then this account number is authenticated and will not need a Netcode, as we've been able to speak with you in person to check your identity.
Netcode does the same thing, it checks your identity, but you can do it yourself online. If you wish, you can choose to save your payees as Netcode authenticated when setting them up, so that you won't require Netcode for any future payments to them.
Our pre-registered list of companies (for e.g. Telecom), have already been checked by us and therefore also do not require Netcode.
What is the daily Netcode limit?
The daily Netcode limit is the maximum cumulative amount you can pay away from your account without requiring a Netcode. Every time you log on to Go Online, you will see a message informing you of the default Netcode limit for that day. However if you're more comfortable with a lower limit you can opt to reduce this to as little as $1, by clicking on the 'Netcode Limit' option in the Update Details section of Go Online.
ATM / EFTPOS
In addition to the security measures provided by Sovereign there are a number of things you should remember regarding security for Sovereign Go Cards:
If you have any concerns or suspect a security breach of any kind, please contact us immediately on 0800 500 174. We treat all concerns of this nature seriously and will make every effort to address your concern.
© SOVEREIGN 2002