Terms and Conditions

Note - these apply as at 02 July 2008. We reserve the right to change these at any time on giving you 14 days notice

1.  Go Online Internet Banking ("Go Online")

    1.1  These are the Terms and Conditions between us, Sovereign Financial Services Limited, and you. You agree to be bound by these Terms and Conditions by registering for and using Go Online.

    1.2  These Terms and Conditions are in addition to Sovereign's Account Terms and Conditions and other product specific terms and conditions.

    1.3  We recommend you also read the Go Online and security sections of our website, for more information on how to get the most out of Go Online and how to protect yourself when transacting online.

2.  Security

    2.1  We employ a high level of security monitoring and software, including 128-bit SSL encryption technology. We also strongly recommend that you safeguard your online personal and account information with up to date Internet security software and operating system updates.

    2.2  When you register with Go Online we will provide you with a Go Online Access Code. In addition, the first time you sign on to Go Online you will need to select a personal Go Online Password that is easy for you to remember but difficult for anyone else to guess. You must not select an unsuitable password. Unsuitable passwords include number and letter combinations that may be easily guessed (e.g. 3456, ABC, 1111, AAA), passwords used by you for other banking or non-banking services, or other easily accessible personal information (e.g. birthdate, family, pet or street names). You must keep your Go Online Password confidential at all times.

    2.3  We offer an additional layer of protection when making payments through Go Online. This is called Netcode. A Netcode is a unique number that is texted to your Netcode registered New Zealand mobile phone.

    You enter the Netcode into Go Online to effect payments over your daily Netcode limit. Payments made through Go Online are also subject to a maximum daily limit. These limits are available on our website and may change from time to time.

    2.4  We may require you to enter a Netcode from time to time to complete other instructions on Go Online.

    2.5  You must safeguard your Go Online Password at all times. This means you must:

    • Take all reasonable steps to avoid being observed when entering your Go Online Password;
    • Not leave your computer unattended when signed on to Go Online;
    • Not give your Go Online Password to anyone (including the police, bank staff or your family);
    • Not keep a written or electronic record of your Go Online Password.

    2.6  If your Netcode registered mobile phone has been lost or stolen you must let us know immediately. Similarly if your Go Online Password is known, or you suspect is known, by another person or there has been any unauthorised access or activity on your accounts you must notify us immediately by phoning us on 0800 500 174 or +64 9 487 9994 from overseas.

3.  Go Online access and use

    3.1  Go Online access is granted on an individual basis, and controlled by your Go Online Access Code and Go Online Password. Through Go Online you will be able to access:

    • Accounts where you are sole signatory, or
    • Joints accounts where you are authorised to operate the account alone.

    3.2  To the extent permitted by law, the provisions of the Consumer Guarantees Act 1993 will not apply where you use Go Online for business purposes.

    3.3  You are responsible for all transaction instructions on your account which have been authorised by use of your Go Online Password (and Netcode where applicable). We will have no obligation to verify any instruction made through Go Online.

4.  Your liability

    4.1  You will be liable for any loss suffered by us (including consequential loss) which results from your fraud or negligence.

    4.2  You will be liable for any loss suffered by us which results from the unauthorised access to or use of your accounts through Go Online and to which you have contributed by your failure to comply with these Terms and Conditions. This includes if you:

    • Select an unsuitable Go Online Password;
    • Fail to reasonably safeguard your Go Online Password ; or
    • Unreasonably delay in notifying us about the actual or suspected disclosure to any other person of your Go Online Password, or that there has been or you suspect there has been unauthorised access or activity on your accounts.

5.  Withdrawal of Go Online

    5.1  You may request that we cancel your Go Online access at any time. To do this you must notify us in writing or by phone. You will remain responsible for any transactions made on your accounts and fees incurred until your access has been cancelled.

    5.2  We may cancel your Go Online access at any time by giving you at least 14 days notice. We may suspend or cancel your Go Online access immediately:

    • Upon your death, bankruptcy or if we become aware that you lack legal capacity;
    • If you breach these Terms and Conditions;
    • To comply with a court order or other legal requirement;
    • If we are notified of a dispute over the funds in, or the operation of, an account; or
    • If we have reason to believe your Go Online access has been compromised.

6.  Accuracy of information

    Before you make any transaction in Go Online you should check it to ensure the information you supply is accurate. You are responsible for these transactions, so you need to take care that any information you supply is accurate and that you inform us as soon as you think there has been an error or mistake. We accept no responsibility or liability for the accuracy of the information you supply.

7.  Fees

    When you use Go Online to make certain transactions you will be charged fees. You authorise us to debit your nominated account with these fees and other applicable charges. We may introduce fees for you to use Go Online from time to time, and fees and other charges may also be changed by us from time to time. Details of our current fees and charges are available on our website.

8.  Changes to these Terms and Conditions

    8.1  We may change these Terms and Conditions at any time. If so, we'll always give you at least 14 days notice and communicate these changes, either by direct communication, or by press advertisements. Changes will also be noted on our website.

    8.2  We may at any time add to, modify or withdraw any or all of the Go Online services.

9.  Limitation of our Liability

    9.1  To the extent permitted by law, we will not be liable to you for any direct or indirect costs, losses, damages or other liabilities resulting from:

      (i.) Your use of Go Online; or
      (ii.) Any unauthorised use of your Go Online Password or Netcode; or
      (iii.) Any delay or loss of access to, or use of Go Online at any time, or any fault or error in the design, content or engineering of Go Online; or
      (iv.) Malfunction of any equipment or system, or any telecommunications link failure; or
      (v.) Any cause or event reasonably beyond our control.

10.  Governing Law

    These Terms and Conditions are governed by New Zealand law and the Courts of New Zealand shall have exclusive jurisdiction.


    The use of "we" or "us" in these Terms and Conditions means Sovereign Financial Services Limited and shall include ASB Bank Limited as the provider of the transactional account for your Go Home Loan.


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