How do I register for Netcode?
If you are a Go Online customer you can register or make an enquiry about Netcode by calling 0800 003 761 (option 3) this service is available seven days per week.

Does it cost to register for this service?
There are no charges for registering for the Netcode service.

Is there a cost to use Netcode?
There are no charges for Netcode using Go Online.

How many transactions can I make using one Netcode?
You only need one Netcode per Go Online session to make multiple transactions (where the payment amounts exceed the Netcode daily limit on that day), subject to you not exceeding your daily transaction limit.

When will I be asked for a Netcode?
You will be asked to enter a Netcode in Go Online when you try to make an eCheque, a self selected Bill Payment, or an Automatic Payment, where the payment amount is over the Netcode daily limit, or when you have made a number of transactions that exceed this amount in one day.

 Transaction type Netcode required
 eCheque Yes
 Automatic Payment - set up in Go Online Yes
 Bill Payment where payee entered by customer Yes
 Bill Payment to pre-registered payee (i.e. power company) No
 Transfer from one account to another in Go Online No
 IRD Payment in Go Online No

What type of mobile phone do I need?
You can use any mobile phone on the Telecom, or Vodafone mobile phone networks that are capable of receiving a SMS text message.

What if I don't have a compatible mobile phone?
If you intend to make regular payments exceeding your Netcode daily limit through Go Online, and you do not have a New Zealand Telecom or Vodafone text capable mobile phone, you will need to use an alternative channel such as phone banking or calling our Customer Care Team on 0800 500 174 (toll free within New Zealand) or +64 9 487 9994 from overseas (toll charges will apply) any time between 8.00am and 5.30pm Monday to Friday.

Can I complete a transaction without a Netcode?
If you enter the details for a transaction requiring Netcode authentication (over the Netcode daily limit) in Go Online you will be able to authorise the transaction over the phone by calling the Netcode registration and enquiry line on 0800 003 761 (option 3) this service is available 7 days per week.

What happens if I don't have my mobile phone with me?
If you do not have your mobile phone with you, or the battery is flat you will be able to authorise the transaction over the phone by calling the Netcode registration and enquiry line on 0800 003 761 (option 3) this service is available 7 days per week, to verify your identity.

What happens if I am sent a Netcode but have not requested a transaction?
If you receive a Netcode on your mobile phone, but are not logged into Go Online at the time, please phone our Netcode registration and enquiry line immediately on 0800 003 761 (option 3) this service is available 7 days per week.

What happens if I don't receive a Netcode when I should?
If you make a transaction in Go Online and are asked to enter a Netcode, but do not receive one on you mobile phone within 3 - 4 minutes of entering the transaction details please phone our Netcode registration and enquiry line on 0800 003 761 (option 3) this service is available 7 days per week

What happens if I change my mobile phone number?
If you change your mobile phone number you can change your Netcode details by phoning our Customer Care Team on 0800 500 174 (toll free within New Zealand) or +64 9 487 9994 from overseas (toll charges will apply) any time between 8.00am and 5.30pm Monday to Friday.

Introducing Netcode
What is Netcode?
How safe is Internet Banking?
How does Netcode work?
Register for Netcode
Frequently Asked Questions